Reply by Universal Technical Institute

Thank you for providing feedback regarding Universal Technical Institute (UTI). We are sorry your Wi-Fi experience was not a positive one. While it is UTI’s sincere desire to understand your frustration, our customer service representative has not been able to reach out to you directly because your contact information was not provided. As a leading provider of training for students seeking careers as professional automotive, diesel, collision repair, motorcycle and marine technicians, UTI has graduated more than 200,000 technicians during more than 50 years in business. Our reputation is built not only on the quality of our training and instructors but also the success that UTI graduates experience in their careers.
Exton, Pennsylvania

Why is it that we are refused to receive the password for Wi-Fi connection here on campus? I do not fully understand how other college campuses offer Wi-Fi however our school does not?

With the tuition we pay, I do believe we should receive some type of gratification... This is unacceptable.

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Well I hacked into it

Diana F

I was able to connect with the Exton campus and confirm the Wi-Fi and electronic device policy. With campus Professionalism standards, we do not allow electronic devices or cell phones.

Computers with internet access are available in the Resource Center for students to use during class time as well as breaks. Also, many of our classrooms have computers with internet access, so students can complete tasks that require the internet.

Please let me know if you have any questions and I would be happy to help! Thank you!

Diana F

Hello, let us investigate this issue - please allow for me to contact the Exton campus and I will give you an update as soon as I receive word. I can give you some backend hindsight on why you may not have access to Wi-Fi -- Professionalism is a focus at our school because manufacturers expect us to train their next generation of employees.

Students are not allowed to use personal cell phones or devices during class - this may be why Wi-Fi passwords are not given out. However, we provide our students with Resource Centers equipped with computers for your use. Please allow for me to double check for you!

Thank you in advance for your understanding. Diana Fry - Social Marketing Specialist, UTI/MMI/NTI


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